Please allow 1 to 3 business days for your order to be processed. Once your order is processed & your credit information verified, your order is shipped within 7 business days unless you pay separately for expedited overnight services such as FedEx. Upon shipping, you will be notified by the e-mail address you provide when your order has been shipped along with the tracking information. Please remember that you must be available to sign for your package and it must be the same address as your billing address. Many times this might mean that you have to pick up your package from the post office. We do ship to military installations such as APOs. We ship all packages by USPS Priority Mail unless you specify Overnight. We DO NOT ship items to PO Boxes. We only ship within the Continental United States. All address information must be verified. We cannot sell more than 6 units of Kerastase Hair Care products per month, per customer.
Express Shipping Orders placed with Express Shipping by 12:00 pm (noon) ET will ship by the next business day once the order is processed. Express orders usually arrive the following business day after the ship date. Express shipping to Alaska, Hawaii, U.S. territories, rural routes and remote locations usually arrive within 3 to 4 business days after the ship date. Express Shipping is not available for P.O. Boxes, APO, or FPO addresses.
Holiday Shipping Canyon Falls is closed for the Holidays and does not mail any packages on Christmas Eve, Christmas Day or New Year's Eve or New Year's Day. Express Shipping is not available from December 23- Jan 2.
Unavailable Stock If an item you have requested is out of stock or otherwise unable to be shipped, we will notify you via email of your options. If we do not receive a response within 3 business days, we will call to confirm the issue with your order. If our attempts to contact you are met with no response we will simply cancel your order and refund your payment method within a week of your order date. Please be sure to check your spam folders for any correspondence, or mark Canyon Falls as an accepted sender.
Exchanges We at Canyon Falls are very proud of our products and believe in the integrity and quality of our hair. If something isn't right with your order, please contact us at firstname.lastname@example.org or adam@canyonfallscom and let us know what's bugging you. While we have a strict NO REFUND policy, we do allow for a product exchange within ten days of purchase or receipt on all uncompromised hair or other items still in the original package. To make an exchange, please send your original order via a trackable source to:
Canyon Falls Spa & Salon, 14891 N Northsight Blvd Suite 121, Scottsdale, AZ 85260
Send an email with the tracking information to email@example.com along with your desired product. In your package, please include your original packing slip and a handwritten request of what you would like in exchange. By doing so, you are giving us the right to alter your method of payment for any differences in price. All exchanges will be shipped standard rate once tracking information is confirmed.